Terms of Service

TERMS OF SERVICE FOR EXCHANGE SERVICES

(Public Offer)

1. General Provisions

1.1. This agreement (the “Agreement”) constitutes a public offer and sets forth the terms and conditions under which the exchange service MonetaGO.exchange (the “Service”) provides digital-asset and fiat-currency exchange services to individuals (the “User”).

1.2. Creating, confirming, and paying for an Application constitutes the User’s full and unconditional acceptance of the terms of this Agreement as published on the Service’s website.

1.3. The Service does not provide financial, investment, banking, or advisory services and provides services solely related to the exchange of assets.

2. Terms and Definitions

Service — an online platform providing exchange services for digital and fiat assets.

User — an individual using the Service.

Application — an instruction submitted by the User via the website to perform an exchange transaction.

Digital Asset (Cryptocurrency) — a digital token or coin operating on a distributed network (blockchain).

Fiat Funds — national currencies used through banks and payment systems.

Source Asset — a digital asset or fiat funds transferred by the User to the Service.

Resulting Asset — a digital asset or fiat funds transferred by the Service to the User.

Rate — the exchange ratio between assets determined by the Service at the time an Application is executed.

AML / KYC — procedures for verifying the origin of funds and identifying the User.

3. Subject of the Agreement

3.1. The Service provides the User with services for exchanging digital assets and/or fiat funds for a fee determined by the terms of the relevant Application.

3.2. The Service executes Applications in its own name but at the User’s expense.

4. Procedure for Providing Services

4.1. The User creates an Application using the Service’s website interface.

4.2. An Application is deemed accepted once it has been created and confirmed by the User through the Service’s website interface.

4.3. The Service begins executing an Application only after the Source Asset / funds have actually been received and confirmed by the relevant payment system and/or blockchain network.

4.4. The Service is not a party to legal relationships between the User and banks, payment systems, card issuers, blockchain networks, or other third parties and shall not be liable for their actions, decisions, restrictions, delays, or operational failures.

4.5. The User represents and warrants the lawful origin of the transferred assets and that the User has all rights and authority necessary to dispose of such assets.

4.6. The User is solely responsible, in full, for calculating and paying any taxes, duties, and other mandatory payments under the laws of the User’s jurisdiction.

4.7. The User may manage an Application and obtain information about its execution via the User’s account on the Service’s website and/or by email provided by the User when creating the Application.

4.8. The Service is not required to verify that the owner of the Source account and the owner of the Resulting account (wallet, bank card, payment identifier) are the same person and shall not be liable for consequences associated with transfers to third-party accounts specified by the User.

4.9. If the User, for any reason, initiates cancellation of an exchange transaction after payment has been made, any refund will be made at the current rate at the time of the refund, less:

• a Service fee of 5% of the exchange amount; and
• all actual expenses incurred by the Service in processing the Application and issuing the refund, including, without limitation, payment-system fees, bank fees, exchange-rate differences, and other costs.

This clause does not apply to transactions that fail the AML screening, which are governed by separate terms set forth in this Agreement.

4.10. The Service uses reasonable efforts to process Applications as quickly as possible; however, it does not guarantee specific execution times, as processing speed depends on payment systems, banks, blockchain networks, and the need for checks and confirmations.

5. Rate and Fees

5.1. The Rate and fees are displayed when an Application is created.

5.2. The Rate in an Application is not fixed, unless expressly stated otherwise in the Service’s interface.

5.3. The final Rate is determined when receipt of funds/assets is confirmed and the required number of network confirmations is obtained.

5.4. If the Rate deviates by more than 0.3% from the market rate determined based on data from major exchanges and/or other public sources used by the Service (including Binance), the Service may recalculate the Rate, resulting in either an increased or decreased payout.

5.5. The Service fee is included in the Rate or deducted from the amount of the Resulting Asset.

6. Rules for Exchange Transactions

6.1. Timeframes

• fiat → cryptocurrency: 15–30 minutes to make payment;
• cryptocurrency → fiat: 30–45 minutes for the transaction to be recorded;
• execution occurs after the required network/payment-system confirmations are received.

6.2. Source of Fiat Payment (Personal Cards Only)

6.2.1. The User represents and warrants that any fiat transfer is made exclusively from the User’s personal bank card issued to an individual.

6.2.2. Payments from corporate (legal entity) cards are prohibited.

6.2.3. If payment from a corporate card or another prohibited payment instrument is detected, the Service may:

• suspend the transaction;
• request supporting documents;
• refund the funds; and/or
• withhold actual expenses and a fee of up to 20% of the received amount to cover potential losses, fees, and exchange-rate risks.

6.3. Details and User Responsibility

6.3.1. The User must provide accurate and correct payment details (card number, SBP, IBAN/SEPA, ERIP, crypto wallet address, network, memo/tag, etc.).

6.3.2. The User must verify the details on the Application confirmation page and in the payment window.

6.3.3. In the event of an error, typo, incorrect blockchain network selection, or third-party details being provided, the User bears full responsibility for all consequences.

6.3.4. The Service is not liable for losses caused by User errors. Where technically possible, the Service may assist in restoring the transaction, without guaranteeing a result, and may withhold actual costs incurred.

6.4. Payout to Any Provided Details

6.4.1. The User may provide multiple payout details.

6.4.2. The User agrees that the Service may issue the payout to any of the details provided without additional confirmation if necessary to successfully execute the Application.

6.4.3. The User is responsible for the accuracy of all details provided.

6.5. Cash Withdrawal via QR Code (ATM)

6.5.1. When cash is provided via QR code, the User must withdraw the funds within 12 hours from the time the code is issued.

6.5.2. If cash is not withdrawn within the specified time, the transaction is deemed cancelled at the User’s initiative.

6.5.3. A refund will be issued subject to a 5% fee and actual expenses (bank fees, exchange-rate losses, etc.).

6.6. Token Requirements

6.6.1. The User undertakes to send only official tokens with official contracts, a market capitalization exceeding $500,000, and at least 500,000 holders.

6.6.2. The Service may refuse service or suspend a transaction if the asset:

• is not official;
• shows signs of fraud; or
• does not meet liquidity or security requirements.

6.6.3. The Service may establish additional criteria (audit, capitalization, number of holders) for specific exchange directions.

7. AML / KYC

7.1. All assets are subject to AML screening.

7.2. If an elevated risk is detected, the Service may:

• suspend the transaction;
• request KYC completion;
• refuse service.

7.3. To return assets that have not passed AML screening, the User must complete identity verification.

7.4. Holding periods are determined by the duration of checks and applicable legal requirements.

8. Liability of the Parties

8.1. The Service’s liability under this Agreement is limited to the amount of funds actually received from the User under the relevant Application.

8.2. The Service shall not be liable for the User’s losses arising from disruptions, errors, restrictions, or failures in the operation of software and/or hardware used to provide the Service, where such circumstances arise for reasons beyond the Service’s control, including, without limitation, infrastructure outages and the operation of banks, payment systems, card issuers, communications providers, and blockchain networks.

8.3. The Service shall not be liable for the User’s losses resulting from:

• the User providing incorrect, incomplete, or inaccurate information when creating an Application;
• errors in payment details, selection of an incorrect blockchain network, or missing/incorrect memo/tag;
• unlawful actions of third parties;
• force majeure events, including, without limitation, sanctions, blockings, changes in law, technical incidents, infrastructure failures, and natural disasters.

8.4. All risks associated with the payout details for receiving the Resulting Asset are borne entirely by the User. Where correction is possible, the Service may suspend execution of the Application until the issue is fully resolved.

8.5. The Service provides services solely for exchanging digital and fiat assets and does not:

• accept payments on behalf of any third party;
• participate in settlements between Users and third parties (sellers, buyers, customers, contractors, etc.);
• act or be used as a payment intermediary, escrow service, or settlement instrument between third parties.

8.6. Information about an Application and the corresponding transaction recorded in the Service’s software, technical, and accounting systems shall be the primary and reliable source for resolving disputes between the Parties.

8.7. The Service may unilaterally refuse to execute an Application, suspend it, or refund assets to the details from which they were received, in cases предусмотренных this Agreement, including, without limitation, suspicion of fraud, breach of this Agreement by the User, AML/KYC requirements, or applicable law.

8.8. The User agrees that, in certain cases—including AML screening, additional compliance checks, technical issues, and checks by banks and payment systems—the transfer of the Resulting Asset may take up to 72 (seventy-two) hours from the time the Application is paid.

8.9. In other cases of non-performance or improper performance of obligations under this Agreement, the Parties shall be liable in accordance with applicable law, taking into account the terms of this Agreement.

9. Refunds and Cancellations

9.1. Cancellation of an Application after payment is possible only if execution has not begun.

9.2. Refunds are made less the Service fee and actual expenses incurred.

9.3. Refunds are made only to the payment details from which the funds were received.

9.4. Refunds are made only after completion of all checks and provided that there are no restrictions imposed by payment systems, banks, or blockchain networks.

10. Claims and Disputes

10.1. Claims are accepted in writing via the support email address published on the Service’s website.

10.2. The claim review period is up to 15 business days.

10.3. Disputes are resolved through a pre-trial (claims) procedure and, thereafter, in court at the User’s place of residence.

11. Changes to the Terms

11.1. The Service may amend this Agreement unilaterally.

11.2. The new version enters into force upon publication on the website.

12. Final Provisions

12.1. The Service may refuse service without providing reasons.

12.2. By using the Service, the User confirms that they have read and fully agree to the terms of this Agreement.